WorkMonitor for BPOs & call centers
Prove the shift ran, across every site and every client
Adherence and coverage read per local day, the auto-clicker and the jiggler caught with the evidence attached, and a per-client record ready for QBR without a week of spreadsheet work.
Free for two seats, no card.
BPO & call centers
What changes on the floor
Pick a line and the page it happens on opens on the right.
- AKProjectsRun client work.Search or ask…
- Projects
- Timesheets
- Time reports
- Invoices
- Payouts
- Billing
Northlight StudioTimesheetsSubmitted hours against recorded hours194.5hours awaiting approval across 5 timesheets1 flagged1 approvedPERSONPERIODSUBMITTEDRECORDEDGAPSTATE- AKAria K.24–30 Aug38.538.5—Submitted
- RPRavi P.24–30 Aug47.541.0+6.5SubmittedTimesheet Detective · Hours spike47.5 h is 1.2× the trailing norm of 39.0 h — 8.5 h above baseline. It flags, it never decides.ApproveReject
- JMJon M.24–30 Aug40.039.8+0.2Submitted
- SDSara D.24–30 Aug36.036.0—Submitted
- TVTomas V.17–23 Aug32.532.5—Submitted
- LMLena M.24–30 Aug39.539.5—Approved
5 awaiting a decision · corrections keep the original entry, so the sheet stays append-onlyApproving locks the week's entries
- Projects
- Timesheets
- Time reports
- Invoices
- Payouts
- Billing
- AKAria K.24–30 Aug38.538.5—Submitted
- RPRavi P.24–30 Aug47.541.0+6.5SubmittedTimesheet Detective · Hours spike47.5 h is 1.2× the trailing norm of 39.0 h — 8.5 h above baseline. It flags, it never decides.ApproveReject
- JMJon M.24–30 Aug40.039.8+0.2Submitted
- SDSara D.24–30 Aug36.036.0—Submitted
- TVTomas V.17–23 Aug32.532.5—Submitted
- LMLena M.24–30 Aug39.539.5—Approved
Rollout
Standing this up across sites and clients
- 1
Read the day where it was worked
Attendance and coverage compute per person’s local day, which is the only way a number means the same thing in Manila and Manchester.
- 2
Take the schedule out of the capture
Randomised cadence removes the predictable gap without raising how often captures are taken. Every extra capture is extra exposure.
- 3
Separate the clients properly
Per-client scoping on top of tenant isolation that the database enforces through composite foreign keys, so a cross-client row is an error rather than a review question.
- 4
Set policy per site, not per company
Capture policy is per team and per region, so a site under a stricter regime runs a narrower scope on the same deployment.
Adherence on a spreadsheet vs. a record per client and per site
workmonitor.vsFloor management today
Adherence
With WorkMonitor
First and last activity per local day, with coverage computed across sites.
Floor management today
A rota compared against a login time, in whichever time zone the report was built in.
Gaming the capture
With WorkMonitor
Randomised cadence, plus integrity signals that detect simulated input and downgrade any proof built on it.
Floor management today
A fixed interval, learned within a week and worked around.
Client separation
With WorkMonitor
Composite foreign keys make a cross-tenant row a database error.
Floor management today
A WHERE clause somebody has to remember on every query.
Proving the shift to a client
With WorkMonitor
Hours they verify on a public page with no login and no screenshots.
Floor management today
A report you produced, which they have to believe.
Monitoring lawfully across sites
With WorkMonitor
Capture policy per region, consent recorded against a version, and written guidance for 32 jurisdictions.
Floor management today
One policy written for head office, applied everywhere and hoped about.
Alerting
With WorkMonitor
Anomalies raised while the shift is still running.
Floor management today
A retro after the shift, when nothing can be changed.
- Today
- Insights
- Activity board
- Live screens
- Team
- Agents
- Integrity
- App categories
- Reports & digests
- Capacity
- AKAria K.Figma92Active
- JMJon M.Terminal78Active
- SDSara D.Slack61Active
- RPRavi P.Notion34Idle 11m
- LMLena M.Teams55In a call
- TVTomas V.Off shift0Off
What a BPO floor gets to work with
- Live activity board
- Live screens (a frame every few seconds, nothing stored) — Business and above
- Screenshots & gallery
- Activity timeline / day reconstruction
Ask AI
Ask AI about the floor
Answers drawn from adherence, coverage and the integrity feed across every site.
Pick a question above and WorkMonitor AI will answer from your team's real numbers.
- Today
- Insights
- Activity board
- Live screens
- Team
- Agents
- Integrity
- App categories
- Reports & digests
- Capacity
- AKAria K.Figma92Active
- JMJon M.Terminal78Active
- SDSara D.Slack61Active
- RPRavi P.Notion34Idle 11m
- LMLena M.Teams55In a call
- TVTomas V.Off shift0Off
The status meeting, already written
Status is normally assembled by asking. Here it is already: hours, activity, attendance and risk on one board, for one person or the whole company. Set the thresholds once and it tells you who needs you.
Jobs to be done
The jobs a BPO runs here
- Capture screenshots on your termsA randomised cadence, exclusions applied on the device, retention that expires, and the consent record and appeal route that keep the programme standing.
- Track time automaticallyNo timer to start, no Friday reconstruction. Idle is split out rather than estimated, and approved hours reach payroll and invoicing without a re-key.
- Catch anomalies with smart alertsAnomaly detection against your own baseline, six named agents on specific jobs, evidence-cited summaries, and delivery to a channel your team already reads.
- Run payroll from approved hoursApproved timesheets seed the run, one rate engine prices pay and billing, an integer-cent pre-flight has to balance, and the export is gated to the owner.
Where you operate
Floor monitoring law, site by site
- PhilippinesTransparency, legitimate purpose and proportionality: the three-part NPC test.
- IndiaDPDP gives employment a legitimate use, but automated monitoring is argued to sit outside it.
- South AfricaPOPIA plus RICA, and RICA makes unlawful interception a criminal offence.
- MexicoThe privacy notice is the central legal instrument, and it must be specific.
- PolandThe Labour Code lists the permitted purposes, and productivity is not one of them.
- United KingdomThe ICO's 2023 monitoring guidance is the operative document, and it expects a DPIA.
Straight answers
The questions we would ask in your position
Every answer here is the one you would get on a call. Open as many as you like; they stay open, so two can be held side by side.
That is the normal case. Activity is read per local day rather than in one head-office time zone, and consent, notice and retention rules apply per jurisdiction with the record to show it, which matters when one floor sits under a very different regime from another.
Integrity signals flag periodic input, jiggler patterns and impossible location jumps with the evidence attached rather than as a bare score, and randomised screenshot cadence removes the fixed interval people learn to work around. The jitter feature is premium-plan.
Yes. Hours map to the client they were delivered for, and roles scope to a node in the org tree, so what a client-facing report contains is a decision rather than an accident. Certificates prove a period of work without exposing the underlying screens.
Deployment is fleet-scale rather than per-desk: agents install and enrol without a hand on every machine, and the device inventory shows what has not checked in. See the enterprise page for the rollout and identity side.
Nearby
Teams with the same problem, from another angle
Take these with you
The software is the easy part of a rollout
Here is what we would send a manager doing one for the first time: how to read a productivity number, what to say to a remote team before anything is installed, and a policy you can adopt as written.
Point it at one team for a week.
Create the account, put the agent on a handful of desks, and leave it alone. On Friday you read the week instead of reconstructing it: hours against their projects, focus and idle per person, and the timesheets already filled in.
Free for two seats. No card, and no sales call to sit through.