Help Center · Billing
Plan and seats
See your workspace's current plan, seat count, and next charge, and change plans yourself if you need to.
Who this is for
Owners only, by default. Reading or changing the subscription needs the same permission, and the default Manager role doesn't include it. Only Owner's full access does.
Before you start
This is WorkMonitor's own subscription: what your workspace pays WorkMonitor for the product. It's a different thing from the invoices you send your own clients, which live under Projects, not here.
What you'll see
Open Settings, then Billing & plan under the Subscription group.
The header reads Billing, with a status line naming your current plan and whether it renews, cancels, or is trialing, and a Manage plan button. Below it sit four tabs: Overview, Plan & seats, Invoices, Payment.
Overview leads with a large monthly-cost figure and a sentence stating your seat count and plan: during a trial it tells you when the trial converts, once billed it tells you the next invoice amount and date, and on the free plan it invites you to upgrade. If your subscription bills through Stripe, an Auto-renew toggle here lets you see and flip whether it renews at period end. Below that, a KPI row shows PLAN, SEATS IN USE, MONTHLY COST, and RENEWS (or TRIAL ENDS while trialing). Beside it, a Seats panel shows your active member count with Manage members and Add a person links straight to Team, and a What's included panel lists what your plan includes.
Plan & seats shows a Choose a plan section with one card per tier. The card for your current plan is marked Your current plan; the others show a price per seat per month (or Custom, with a Contact sales link, for Enterprise) and what each tier includes, plus the note: *"Prices are per seat, per month. A first paid plan opens a secure Stripe checkout; if you're already subscribed, an upgrade takes effect immediately and is prorated for the rest of your billing period. Enterprise is arranged with our team."* See "Change your plan" to actually switch.
A few status notices can appear above either tab: during a trial, one names how many days remain and says *"You have full access to your plan's features until it ends."*; if a payment failed, "Your last payment didn't go through" offers an Update payment method button; if your plan is scheduled to end, "Your plan is set to cancel" offers a Resume plan button and tells you the date it reverts to Free.
What happens next
Nothing here changes your subscription by itself. Overview and Plan & seats are for reading your plan and reaching the places that change it. See "Change your plan" to switch tiers, or "Invoices and payment" for the Invoices and Payment tabs.
If it doesn't work
- If you don't have access to Billing, you'll see "Your plan is owner-only": *"The subscription and what it costs are an owner's concern. Ask an owner if you need to see or change the plan."*
- If the page fails to load for another reason, you'll see "Couldn't load your subscription" with the server's message and a Retry button.
Related
- Change your plan
- Invoices and payment